Increasing Sales in a Slow Economy
When sales get a little bit rough, it certainly isn’t the time to sit back and wait for customers to come to you; now is the time to go out and produce sales. Again, as I have stated before, as much as 80% of your business comes from 20% of your customer base.

To Find Customers Online: Hang Out Where They Do
Not only are your customers online, but they are likely sharing what they love and hate about companies like yours. Finding and listening to this feedback, goes a long way to set you apart in a competitive marketplace.

The Economy: What Now?
Regardless of your net worth, if you’re worried about your job, your retirement, or your assets, consider the following suggestions. While they may not be necessary (or right for everyone), they can’t hurt, and might make you sleep better at night.

When should I consider an exit strategy?
Let’s face it, succession planning is a subject many business owners would rather not face. However, I submit to you that the earlier you begin the process, the less stressful the transition will be for you and all parties who are touched in some way by your business (employees, community, vendors etc.).

How to Best Conduct and Leverage Employee Exit Interviews
Exit interviews should be structured to elicit frank responses. How can you do that? For starters, don't conduct exit interviews on an employee's last day. In fact, don't conduct interviews at all until after employees have left the job.

How Much Product Should I Show on My Website?
I get this question a lot: how much product should I place on my web site when I have thousands and thousands of SKUs? I always tell them that depends on what you're trying to accomplish.

Heartbreak Leave: A New Kind of Employee Perk
I was surprised when I heard someone scoff at the idea of providing employees with “heartbreak leave,” which is a concept being introduced by a Japanese company called Hime & Co. Why not take advantage of an opportunity to work with employees rather than against them and create a better employer/employee relationship by extending this kind of compassion and support?