In a Financial Crisis, Why Does Language Matter?
Is this government intervention in our financial system a bailout, a rescue, or relief? In a financial crisis, language can play an important role in consumer confidence.

The Nike Response to Challenge: Just Do It!
There are lots of steps involved in implementing a focused, balanced, and disciplined approach to having your house in order. There are lots of reasons (rationalizations) for not doing it. Do it anyway.

Organizational Alignment: The Importance of Building HR Infrastructure
The problem is that organizations tend not to think about “the people” as a system unto themselves. But they are. And in order to get them to perform as effectively and efficiently as possible, a structure needs to be built that supports and facilitates the flow of work while connecting employees to the overall system as a whole.

9 ideas to offer your online audience
No matter what you offer your web audience, keep it updated as often as possible. Making your web site "sticky" is the same as making your showroom / store engaging. The happier people are when they arrive, the more likely they are to stay and shop.

Phone Phrustrations!
Maybe I am turning into my parents, but I still believe that people want to deal with a real, live, human being on the other end of a telephone. If I didn’t want to talk to someone I would send a fax or an e-mail. Call your store or company sometime and experience what your customers are experiencing. It might frighten some of you.

Peeve of the Week: Being Coughed On
Sick days come at a high price to companies of all sizes both monetarily and in productivity. But I dare say that the intention of providing sick days to employees was well meaning at first and designed merely to create some level of control over absenteeism. But in reality, in my opinion, it has backfired.

Strategies for Renewing the Printing Industry Have Lessons for Us All
Let’s face it: cultural, business economic, and technological trends are important for all of us. It pays to know what these trends are and no matter what industry you’re in, you ignore these trends at your peril.