Are gas prices changing your behavior?
If you are considering different options or altering your normal habits, you are not alone. Americans are reacting to the high gas prices in various ways, changing their plans, rethinking employment choices, and looking for different vehicles. Is this changing the way you approach your business and your lifestyle?

What breeds customer loyalty?
There's more to customer loyalty than just remembering a name. It's remembering faces, personal information, and what they like. Some businesses understand this more than others, and people will drive out of their way to visit them exclusively. Are you one of those, or are you losing customers to your competitors?

Budget doesn't have to be a bad word
In these unpredictable economic times, reviewing your budget can be an especially valuable exercise for individuals and businesses alike, providing you with information that allows you to adjust spending to effectively manage cash flow. Some businesses look at budgets with disdain, but they're really your friend. Find out how...

8 steps for implementing an e-service strategy
Keeping your customers engaged is a challenge, but losing them to your competitor for lack of good e-customer service is even worse. How do you set the odds in your favor that you'll come out ahead? Here are 8 keys steps to put your e-service at the top of people's minds.

Taking stock of shrinkage
Is employee theft taking a toll on your inventory? Do you view your inventory in with the 10-10-80 rule in mind? Read one business's way of taking stock effectively and keeping their employees in check in the process.

What is the difference between a recession and a depression?
One of the reasons economists and politicians debate whether or not we're in a recession is that sometimes other economic factors create an environment that, while not necessarily marked by two consecutive quarters of negative GDP growth, has seen a prolonged period of slowed or negative business activity. In other words, it looks and feels like a recession even if it doesn't fit the official definition. So what are we in?

Should we shift to more conservative investments in a down market?
While moving into a more conservative position in a economic downturn might seem the fiduciary duty of a board--and it might seem like a safe bet to individuals--generally selling when the markets are low is a mistake. Before you call your broker, or hop online to sell, here's some information to think about.

What's in a name? A lot of confusion for one thing.
While having words to identify things--labeling them--is admittedly a linguistic necessity, but sometimes it comes at the price of considerable distortion. Are you being labeled, or do you label others?

How do you protect against investment fraud?
Last Thursday, two Bear Stearns hedge fund managers ended up in a Brooklyn jail cell after being indicted on securities fraud charges. What does this mean to you as an investor and what can you do to protect yourself?

Sales figures are like a bouncing ball...
One day they're up, the next day they're down. Are you the type of salesperson that can handle the good and the bad? There are two types of salespeople: which are you?

How do I repair a damaged relationship that has consequences on my business?
Your father agrees to retire and to turn over operations to you. Regardless of his health issues, his ego has gotten in the way and he feels pushed out of the company he built. How do you repair a relationship that not only affects your business, but also affects your daily life?

What is "greenwashing"?
This new term is being used for building products that only pretend to be green. A product is considered "green" when it's environmentally friendly through its entire lifecycle. Most products aren't. What can you as a buyer, and a builder, do to not be greenwashed yourself?