Donna Flagg
 Donna Flagg spent over 15 years in sales, management and training before founding The Krysalis Group, a consulting firm specializing in management, marketing, training and sales and their respective relationships to business results. After earning a BA from Rutgers University, she went on to attend New York University’s Graduate School of Education where she obtained a Masters Degree in Organizational Development and Human Resource Management, and a post graduate degree in Business Education. Donna also speaks at various conferences including those conducted by The Conference Board and Business Leadership Network and has been a visiting instructor and panelist at New York University through Delta Pi Epsilon, a national honorary professional graduate society in business education and training. In 2005, Donna was invited to be a host at the Liz Claiborne Leadership Offsite to discuss branding during a "Progressive Dinner" event. She is frequently quoted in the press for her workplace expertise, and in 2004, she was the back page columnist for Empire Magazine. Donna's first book on difficult conversations in the workplace will be out in Fall of 2009. User Stats
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HR Made SimpleRecent Posts
Peeve of the Week: HypersensitivityJuly 3, 2009 | Link This | Email this | Comments (0)  Isn’t it the worst when someone makes a conversation impossible because he or she is hypersensitive? It’s as if you’re trying to have a normal, healthy conversation, but suddenly find yourself in some weird, defensive psychological space that belongs to the other person, and that has nothing to do with the matter at hand. And once you’re sucked in, it can be very difficult to get out, which means that the chances of making any progress are slim-to-none. So, what I like to try before giving up is offering some advice given to me by a client who had worked for Donald Trump. When I asked him what was the single most important thing he took away from interacting and negotiating with “The Donald,” ...Read More Industries: Human Resources Recent Posts
Whole Foods: Bad Tuna or HR Policy?June 28, 2009 | Link This | Email this | Comments (9)  I heard from a journalist last week who was writing a follow-up story about the man fired from Whole Foods for removing a tuna sandwich from the garbage that he said he’d planned to eat. Our conversation quickly turned into one about company policies and whether they do more harm than good. And while I am a big believer in organizations making explicitly clear what is and is not acceptable behavior at work, I couldn’t help but feel that something was just not right. Apparently, Whole Foods has a “No Theft,” policy. No issues there. Understandable. But do they also have a policy that says, “Employees may not remove foo...Read More Industries: Human Resources Recent Posts
Peeve of the Week: Surprise TerminationsJune 26, 2009 | Link This | Email this | Comments (6)  It’s one of the “uncoolest” things companies do in the workplace when they fire someone for performance issues without giving him or her any preliminary information leading up to it. I’m always surprised when I hear of cases where a company plans to fire an employee because it is not satisfied with that employee’s performance, but also has not told the employee that there were problems in the first place. It makes no sense. Why not just let the person know what needs to improve and then terminate if there is no response to the feedback? At least it gives the employee a chance. Otherwise, the truth is that the performance proble...Read More
Industries: Human Resources Recent Posts
Difficult Conversations: Conflict DemystifiedJune 21, 2009 | Link This | Email this | Comments (12)  I find it utterly baffling. Granted, perhaps I’m a bit more sensitive now than ever after having just finished writing a book about difficult conversations in the workplace. Over the course of a few months, I spent day and night consumed, thinking, writing and thinking some more about the ins-and-outs of communicating effectively at work in general, and during dreaded conversations specifically. And even after all of those hours of thought, consideration and analysis, what continues to perplex me most is the way so many people tend to be paralyzed by the need to say something that needs to be said. I just don’t get it. But then, when you come across columns like today’s ...Read More Industries: Human Resources Recent Posts
Peeve of the Week: Technology GlitchesJune 18, 2009 | Link This | Email this | Comments (2)  The most unbelievable thing happened to me that I couldn’t even begin to explain. It happened on my blackberry and now, not only am I afraid of it, but I am also convinced that it’s possessed. See, I was in a difficult situation with a colleague that only went from bad to worse during a “conversation” on email wherein we consistently managed to either miscommunicate with, an/or misunderstand one another. I was getting frustrated and I could tell that he was too. Plus, we were in two different time zones, which made the possibility of a call-for-clarity impossible. So I started over, “doing over” what I wanted ...Read More Industries: Operations, Technology
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