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What is the difference between sales and marketing?

August 4, 2008

I was having a discussion with an online forum this morning about the role of marketing in a sales organization.  Having worked in both marketing and sales, I stated there is a huge difference between the two and they should never be mixed, nor lumped into one description.  Every company should market themselves successfully and many don't.  Hence the reason sales and sales support have to work so hard.  Work the marketing of a company brilliantly and you've conquered 90% of the battle over your competitors. Ignore it--or do it for sales support only--and you have to work 100% harder than necessary.  

Why is that?  

Marketing is the company's story - the branding and all the components of its messaging - and sales takes the awareness marketing has created and sells to the people who now know not only about the product, but now want it.  Marketing includes figuring out what makes the company tick, creating a need for it, leveraging customers emotional responses, providing the materials for the sales teams so they can close the deal, placing and creating advertising, running campaigns, handling social media marketing and all aspects of Internet marketing, launching products successfully (press releases, packaging, etc.), creating the style sheets for everything to look the same, etc, etc.  In many medium and large sized business, the marketing team is divided into two now:  e-commerce/Internet marketing and regular marketing.  Both combine the necessarily awareness to propel the brand to the next level.  If every sales team handled the awareness building, they'd never have time to close any sales.

In my 16 years in business, I've only worked with one sales person who could tell me why the best campaigns worked, or even cared about it for that matter.  Salespeople normally want three pieces of information:  who the company is, what are the features and benefits, and what will it take the close the sale.  Marketing's role is to create demand. Sales' role is to find these people and distribute the supply.  There's also a big difference in salary between sales and marketing.  Sales people have the $$ incentive and receive commission.  Marketing folks don't. 

Understanding this relationship will make a company's success much easier, and much more profitable.  This is one of the reasons some companies have attained cult status...Think of it this way:  when people think of Apple, do they think of the sales people closing the sales, or do they think of the brand and have an emotional desire to buy the latest iPhone?  That's marketing in its simplest representation.


Posted by Suze Bragg on August 4, 2008 | Comments (12)


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September 3, 2008
In response to: What is the difference between sales and marketing?
DENNIS commented:

SUZE IS JUST RIGHT.




August 10, 2009
In response to: What is the difference between sales and marketing?
Mahesh B Shetty commented:

Very good insights..really though there's many sites which provides information about the difference between sales and marketing your points in justifying with in depth knowledge is amazing.
Thanks for your information.
www.maheshbshetty.blogspot.com




August 21, 2009
In response to: What is the difference between sales and marketing?
Prasad Khanolkar - Mumbai commented:

Its the best possible explanation given - Short and to the point.

Lay man can undertstand.

Thanks




August 28, 2009
In response to: What is the difference between sales and marketing?
Isha Edwards, Brand Mktg. Mgr., EPiCMeas commented:

I agree that a company’s marketing initiatives should be supported versus driven by sales. I do differ on your definition of marketing. While branding (verb) involves developing, sealing, and reiterating a company’s story through words and imagery, doing so is only one aspect of marketing.

Marketing is really all efforts that motivate consumers to exchange their valuables (usually money) for a good or service. Those efforts are defined by the 4Ps: product, price, placement, and promotion. Job functions such as sales, advertising, and PR all fall under promotions or what I call branding. Most companies focus primarily on promotions because therein lies ROI.

Of all efforts, the thing that should drive sales is the brand (noun) or product development, which must occur long before promotions. A well defined brand; story, value proposition coupled with the right imagery can easily create loyalty and synergy within a company as well as demand in the marketplace.




September 2, 2009
In response to: What is the difference between sales and marketing?
Suze The Author commented:

I completely agree. I work in a CPG type marketing team, but I didn't include that level of granularity in this blog. Thanks for bringing it to light.




October 22, 2009
In response to: What is the difference between sales and marketing?
Manoj M commented:

Very well illustrated !!!
Thanks




November 2, 2009
In response to: What is the difference between sales and marketing?
nawaf commented:

wow.... It's very simple and clear. It helps me a lot. Thank you for your information.




November 7, 2009
In response to: What is the difference between sales and marketing?
Vinit commented:

i'm writing an article on the difference between sales and marketing for our college magazine and was looking for a few pointers...i had some questions:
1. is sales a subset of marketing?
2. does marketing also involve feedback on the product based on consumers' wants and corresponding changes?
i'd appreciate the help a lot....




November 9, 2009
In response to: What is the difference between sales and marketing?
Suze commented:

Hi Vinit,

1. In most companies, sales is a stand alone department; separate from marketing with its own distinct roles. The marketing team would drive product development, build all the point-of-purchase materials, handle the building of the brand(s), etc at the national level. Sales reps builds relationships with the accounts and are usually out in the field. They help run promotions at their regional level, and they work with the marketing team (hopefully) cohesively so they can all help drive business.

2. Yes, in the best scenario that's what happens. A lot of focus groups and surveys take place before a product launches. Feedback is gathered once the product launches, either through the sales reps out in the field or from the accounts/stores/etc and and is incorporated in the next phase of the product launch. Today, companies are using web social analytics to read what consumers (or whoever the target audience is) are saying online. This helps create a more accurate picture of what the consumer wants...and what they're saying to their friends. Sales numbers also help gauge what consumers want (if it's not selling in the store, change it). Returns also play a role (if the store sends back a lot of the product, that's another good indication the products needs to change).

Does this help?




November 11, 2009
In response to: What is the difference between sales and marketing?
Madhu Bhushan commented:

Could any define the difference between Sales and Marketing in simple points ?




November 29, 2009
In response to: What is the difference between sales and marketing?
puspraj commented:

marketting is the satisfation castomer to that which they needs products.and sells is the different compair to the marketting. sales is directly to do that castomer stisfaction by goods and also included given to goods and take the money




February 11, 2010
In response to: What is the difference between sales and marketing?
Sachin Tyagi commented:

Very good. You have given me thorough knowledge about the Sales and marketing.





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