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How to Respond: Can You Ship an Empty Box for Me?
November 2, 2007

Because my new store is located on the border of South Carolina as are a few other stores—my sales associates have told me many people have asked them if we could ship their items to their home in S. Carolina to save the taxes—this seems like a hassle but because the shipping cost is less then paying the tax it became an issue that sealed the deal at another local store.

 

But, what do you do when a customers asks you, “I want to wear my jewelry out. Could I pay for it now and have you ship the empty box?” We all know this is illegal and would not take such a chance—but how do you respond to a question like this.

 

I’m sure the customer knows it’s illegal too—so what do you say? One of my sales associates said he would just make a joke and say, “You wouldn’t want me to get in trouble…now would you?”

 

Have you ever been asked to ship an empty box? How would you respond?


Posted by Shanu Singh Guliani on November 2, 2007 | Comments (2)


November 3, 2007
In response to: How to Respond: Can You Ship an Empty Box for Me?
Francis Kisner commented:

My store is close to the border with a state that has a higher sales tax than our own. When asked to do any such action, I explain that (a) it is not legal and (b) I have no way to know if the "customer" is really a representative of either state attempting to trap me. "So, Mr. Customer, you will understand that just as I don't want the government on my back, you don't want me to turn you over for evasion when I am hit with an audit. Isn't that right?" You absolutely have to stay legal. If you handle the situation lightly and in good humor, most of the time you will still make the sale. Those few that you don't make aren't worth the risk.




November 6, 2007
In response to: How to Respond: Can You Ship an Empty Box for Me?
Sales Tax Realist commented:

I think you invite all kinds of trouble when you locate a retail store near a legislative border. Sales taxes, smoking laws (for bars and restaurants), property taxes, sin taxes, etc, can really bring you down if you're on the wrong side. And the wrong side can change. But we can do something about sales taxes. In Illinois, our sales tax return, filed monthly, has a category for out of state sales. It could easily be expanded for a state by state breakdown, and Illinois could collect taxes for other states on this form. And other states could do the same for Illinois. Obviously there would be some inequities and problems, but it would better than what we have now, which is billions of tax dollars going uncollected. Soon the time will be right for a politician to become a leader and start working toward eliminating this black hole.





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