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Top Ten Customer Service Standards
September 20, 2007

This blog I want to highlight the “Top Ten Customer Service Standards.” These are referred to as standards simply because they are things that, in my mind, are non-negotiable. These standards must be adhered to without any reservations or limitations. The goal, every time we serve a customer, is to develop a friend not just a customer for today. We are working to develop a friend and a customer for life.

1) If you say it, do it!
2) Keep your personal problems out of business.
3) Offer your name, get their name, and use it.
4) Dress professionally.
5) Give them your full, complete, undivided attention.
6) Be enthusiastic
7) Smile and smile a lot – Show teeth.
8) Make the buying experience fun – for the customer and you.
9) Treat people as you want to be treated.
10) Go the extra mile! Do something different or extraordinary to set yourself apart

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Posted by Brad Huisken on September 20, 2007 | Comments (0)