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Business Myth: The Customer is Not Always RightJune 13, 2009 You gotta love it. I saw this sign hanging in a deli near my office and could totally relate, especially after spending years on various retail floors where one is arguably exposed and subjected to some of the nastiest people on earth. In fact, every time I heard the saying, “The customer is always right,” I always thought it was a little crazy to unilaterally assert such a statement, because the truth is that sometimes the customer is flat out wrong. What I found interesting about the way this motto spread so universally was that companies didn’t see that if they allowed their employees to be abused by their customers, then the employees themselves would be less likely to go out of their way to make all customers’ happy. It’s simple. If you assume your employees are wrong no matter what, they will automatically be put on the defense. It is not good for morale, teamwork or the company itself if and when employees don’t feel supported and protected by their employers from legitimate threats or attacks. Respect begets respect and to break the chain at the employee link only raises the risk that your good, legitimate customers won’t receive the treatment they deserve. Posted by Donna Flagg on June 13, 2009 | Comments (5)
June 17, 2009
In response to: Business Myth: The Customer is Not Always Right Alpana Offenbacher commented: I agree whole heartedly.
June 18, 2009
In response to: Business Myth: The Customer is Not Always Right SUBGYPSY commented: I work and play as a waiter for 5 days out of the week...the customer is of course 'not always right' BUT I ( at 58)
June 18, 2009
In response to: Business Myth: The Customer is Not Always Right Donna commented: Agreed. And it really is the organization's responsibility to manage the right balance for it's employees (at any age:)
June 19, 2009
In response to: Business Myth: The Customer is Not Always Right Bruno B commented: It's like, shopping as a vent. Just be a complete pig to salespeople, buy nothing and walk out. It's legal, and free! Oh yea, and laugh at the rejects working for peanuts, without a health plan.
June 25, 2009
In response to: Business Myth: The Customer is Not Always Right Suzie B. commented: We had a terrible, mean ol' man in our store this weekend that abused one of my staff to tears. Then of course he stormed out of the store without a purchase, because he was here after all for the free entertainment we provide on the weekends. He needed to use the restroom in our store but there was a line of 7...we had 2 port-a-pots outside where the entertainment was. Need I say more?
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